Davister Pharmaceutical Limited respects your privacy and handles customer information under a strict need-to-know and security-first operating model. This policy applies to website browsing, member accounts, shopping, prescription uploads, support interactions, and delivery coordination for Kasarani, Thika Road corridor, and Nairobi service zones.
1. Personal Data We Collect
We may collect identity and account details such as full name, email, username, phone number, and authentication records. For orders, we collect delivery details, transaction metadata, product selections, and status history. For prescriptions, we collect uploaded files and reviewer actions required for lawful dispensing.
2. Why We Process Your Data
Data is processed to authenticate accounts, secure sessions, fulfil orders, coordinate delivery, support pharmacist review workflows, detect abuse, troubleshoot technical failures, and maintain statutory compliance records. We do not process sensitive data for unrelated advertising purposes.
3. Prescription and Clinical Handling
Prescription data is treated as sensitive. Access is restricted to authorised roles through account permissions and activity logging. Review actions are auditable, and records are retained only for service and compliance obligations.
4. Cookies and Tracking Controls
Essential cookies are always used for session security, cart continuity, and fraud prevention. Optional cookies for analytics and marketing are controlled via Cookie Settings.
5. Data Sharing and Third Parties
Where necessary, we share limited data with service providers such as payment channels, delivery operations, and communication providers. Sharing is limited to what is required to complete a legitimate pharmacy service, maintain platform reliability, or satisfy legal obligations.
6. Security Controls
We use access control by role, secure password hashing, CSRF checks, upload validation, and audit logs. Security events are monitored and investigated. While no system is absolutely risk-free, we maintain technical and organisational safeguards aligned to online pharmacy operations.
7. Data Retention
Retention periods are based on account activity, transaction requirements, prescription governance obligations, and regulatory expectations. Data that is no longer needed is archived or removed under controlled procedures.
8. Your Rights
You may request correction of inaccurate personal details, raise concerns about data handling, and request account closure where lawfully applicable. Some records may still be retained where compliance requires.
9. Contact
Phone: [Insert phone] | Email: [Insert support email] | Address: [Insert Kasarani branch address, Nairobi, Kenya]
FAQ
Do you sell customer personal data?
No. We do not sell customer personal data.
Can I update incorrect account details?
Yes. Contact support or update eligible profile fields in your account dashboard.