Davister Pharmaceutical Limited provides delivery with Kasarani as the core service area, supported coverage along Thika Road, and additional Nairobi zones where operationally available.
1. Service Areas
Available zones are presented at checkout. If a selected address falls outside active service coverage, alternative arrangements or pickup guidance may be provided.
2. Delivery Fees
Delivery fee is computed based on selected zone and shown before final order placement. Fees may vary by operational conditions and distance.
3. Timelines and Dispatch
Estimated timelines are shown at checkout and may change due to stock verification, prescription review, traffic, weather, and rider safety constraints.
4. Address Accuracy
Customers should provide clear location details, landmarks, building names, and reachable phone numbers. Failed contact attempts can delay dispatch.
5. Delivery Confirmation
Orders may require receiving-party confirmation. For sensitive medicines, identity or additional confirmation steps may be applied based on internal pharmacy policy.
6. Missed Delivery and Reattempts
Where delivery fails due to unavailable recipient or incorrect details, reattempt policy and charges may apply depending on circumstances.
FAQ
Can I change location after order placement?
Yes, but fee and ETA may change depending on the new zone.
Do you deliver same day in Kasarani?
Many orders qualify, but timing depends on verification and queue volume.