This Prescription Policy explains how Davister receives, validates, and processes prescriptions on the website while meeting safety and regulatory expectations for pharmacy practice.
1. Accepted Upload Formats
We accept clear PDF, JPG, JPEG, and PNG prescription files up to the published size limit. Files that are corrupted, unreadable, altered, or suspicious are rejected.
2. Validation Workflow
Uploaded prescriptions are queued for pharmacist review. Review includes readability checks, medicine appropriateness, prescriber details, and controlled-item checks where required.
3. Controlled and Restricted Items
Some medicines require stricter validation and may need additional documentation or direct pharmacist contact before approval.
4. Security and Access Control
Prescription files are stored in protected storage and accessed through authorised workflows only. Access activity is logged for governance and accountability.
5. Refusal Rights
Davister may decline fulfilment where prescriptions are invalid, unsafe, expired, appear tampered, or conflict with pharmacy legal and ethical obligations.
6. Non-Emergency Use
Prescription upload service is not designed for emergency care. In urgent situations, seek immediate in-person medical support.
FAQ
Can I upload a photo taken on my phone?
Yes, as long as all details are clear and readable.
How long does pharmacist review take?
Review time depends on queue volume and document quality.